Search papers, labs, and topics across Lattice.
3
0
6
Customer service chatbots can be transformed from reactive support tools into proactive business intelligence engines by strategically probing users for information.
Forget hand-coded strategies: METRO uses LLMs to automatically learn dialogue strategies from expert transcripts, achieving state-of-the-art results in non-collaborative dialogue.
LLMs struggle to maintain context and avoid distraction when reasoning about causality, leading to a significant performance drop as tasks increase in complexity.
