Changyi Zou

Papers on Lattice

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Publication activitypapers/week, last 8 weeks

Research focus

Natural Language Processing (1)Recommendation & Information Retrieval (1)Tool Use & Agents (1)

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Chen Huang (1)Zitan Jiang (1)Wenqiang Lei (1)See-Kiong Ng (1)

Papers (1)

Apr 13, 2026

NUS1w ago·also SCU

Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation

Customer service chatbots can be transformed from reactive support tools into proactive business intelligence engines by strategically probing users for information.

Chen Huang, Zitan Jiang, Changyi Zou +2

Natural Language Processing Recommendation & Information Retrieval Tool Use & Agents

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Changyi Zou

Publication activitypapers/week, last 8 weeks

Research focus

Frequent co-authors

Papers (1)