Search papers, labs, and topics across Lattice.
GESIS - Leibniz Institute for the Social Sciences, Cologne, Germany
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Cleo transforms conversational commerce by combining transparent ranking with controllable language generation, enabling users to make informed decisions without the pitfalls of LLM unpredictability.
Novice users benefit significantly from explanations in product recommendations, while expert users remain unaffected by additional information complexity.
Users overwhelmingly prefer semantic similarity recommendations in academic search, highlighting the importance of aligning strategies with diverse information types.
Transparency in conversational product advisors can backfire, leading to confusion rather than clarity for users.
