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This paper introduces Mutualistic Neural Active Learning (MNAL), a cross-project framework for automated bug report identification that leverages human-machine collaboration. MNAL employs a neural language model trained across multiple projects, combined with active learning to strategically select reports for human labeling. The key innovation is a mutualistic relationship where human-labeled reports and corresponding pseudo-labeled reports update the model, while reports requiring human labeling are optimized for readability and identifiability.
Slash bug report triage time by up to 95% with a human-in-the-loop system that learns from both human and machine labels, while simultaneously making reports easier for developers to understand.
Bug reports, encompassing a wide range of bug types, are crucial for maintaining software quality. However, the increasing complexity and volume of bug reports pose a significant challenge in sole manual identification and assignment to the appropriate teams for resolution, as dealing with all the reports is time-consuming and resource-intensive. In this paper, we introduce a cross-project framework, dubbed Mutualistic Neural Active Learning (MNAL), designed for automated and more effective identification of bug reports from GitHub repositories boosted by human-machine collaboration. MNAL utilizes a neural language model that learns and generalizes reports across different projects, coupled with active learning to form neural active learning. A distinctive feature of MNAL is the purposely crafted mutualistic relation between the machine learners (neural language model) and human labelers (developers) when enriching the knowledge learned. That is, the most informative human-labeled reports and their corresponding pseudo-labeled ones are used to update the model while those reports that need to be labeled by developers are more readable and identifiable, thereby enhancing the human-machine teaming therein. We evaluate MNAL using a large scale dataset against the SOTA approaches, baselines, and different variants. The results indicate that MNAL achieves up to 95.8% and 196.0% effort reduction in terms of readability and identifiability during human labeling, respectively, while resulting in a better performance in bug report identification. Additionally, our MNAL is model-agnostic since it is capable of improving the model performance with various underlying neural language models. To further verify the efficacy of our approach, we conducted a qualitative case study involving 10 human participants, who rate MNAL as being more effective while saving more time and monetary resources.
