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This paper introduces a framework for improving new user onboarding to research computing centers, addressing the common problem of researchers struggling with complex infrastructure and software. The framework focuses on institutionalizing best practices to streamline access to resources. A case study at Washington University in St. Louis validates the framework's effectiveness in enhancing the new-user onboarding experience.
Frustrated by researchers struggling to access complex computing resources? This framework offers a practical solution for streamlining onboarding and boosting user success.
Research computing centers around the world struggle with onboarding new users. Subject matter experts, researchers, and principal investigators are often overwhelmed by the complex infrastructure and software offerings designed to support diverse research domains at large academic and national institutions. As a result, users frequently fall into confusion and complexity to access these resources, despite the availability of documentation, tutorials, interactive trainings and other similar resources. Through this work, we present a framework designed to improve new-user onboarding experience. We also present an empirical validation through its application within the Research Infrastructure Services at Washington University in St. Louis.
