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The paper introduces e112, a smartphone application designed to improve emergency communication between citizens and authorities during disasters. It offers features like SOS requests, incident reporting, and evacuation guidance, supported by a cloud backend and operator dashboard. Usability studies and technical audits confirmed high user satisfaction, robust performance, and accessibility, demonstrating the potential of mobile apps to enhance emergency response.
A well-designed mobile app can significantly improve emergency response and preparedness, potentially saving lives during climate change-driven disasters.
This paper presents e112, a context-aware mobile emergency response application designed to strengthen communication between citizens and authorities during disasters. Building on the ubiquity of smartphones, the system provides SOS requests, incident reporting, customized alerts, evacuation guidance, and moderated community interaction, supported by a cloud-based back end and an operator dashboard for situational awareness. A user-centered design approach guided our development, ensuring clarity and usability under stressful conditions. Evaluation through usability studies and technical audits demonstrated high user satisfaction, robust performance, and accessibility. The results show that a simple, well-designed mobile application can significantly enhance emergency preparedness and response, reducing risks to human life during climate change--driven emergencies.
