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Rohan Ramanath | Lattice

Rohan Ramanath

Nubank

Papers on Lattice

1

Total citations

0

Topics

3

Publication activitypapers/week, last 8 weeks

Research focus

Eval Frameworks & Benchmarks (1)Natural Language Processing (1)Tool Use & Agents (1)

Frequent co-authors

Aman Gupta (1)Kevin Rossell (1)Edesio Alcobaça (1)Jose Chrystian Lima Pacheco (1)

Papers (1)

Jun 7, 2026

Nubank4d ago

Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework

Evaluation-driven development can boost AI agent performance, achieving customer satisfaction levels nearly on par with expert human agents.

Aman Gupta, Kevin Rossell, Edesio Alcobaça +8

Eval Frameworks & Benchmarks Natural Language Processing Tool Use & Agents

Carolina Baptista de Lima (1)

Luiz Paulo Rabachini (1)

Luis Moneda (1)