Eric Giannella

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Publication activitypapers/week, last 8 weeks

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Eval Frameworks & Benchmarks (1)Natural Language Processing (1)Tool Use & Agents (1)

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Jennah Gosciak (1)Zhaowen Guo (1)Michael Chen (1)Allison Koenecke (1)

Papers (1)

Mar 11, 2026

Jennah Gosciak +45d ago

LLMs in social services: How does chatbot accuracy affect human accuracy?

Beware the "AI underreliance plateau": even highly accurate LLM chatbots can only improve human caseworker accuracy so much, and incorrect suggestions can tank performance on easy questions.

Jennah Gosciak, Eric Giannella, Zhaowen Guo +2

Eval Frameworks & Benchmarks Natural Language Processing Tool Use & Agents

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Eric Giannella

Publication activitypapers/week, last 8 weeks

Research focus

Frequent co-authors

Papers (1)