Track papers across labs, topics, and trends.
Search papers, labs, and topics across Lattice.
This study investigates young people's perceptions of using the Mental health Intelligence Agent (Mia), a genAI chatbot, for youth mental health support. Through online co-design workshops with 32 young people, the research identified key themes related to humanization, transparency, appropriate usage contexts, and personalization of genAI chatbots. The findings provide crucial insights for ethically designing and implementing genAI chatbots in youth mental health services, emphasizing the need for transparency and user control.
Young people want AI mental health chatbots to be humanizing but not dehumanizing, transparent in their workings, and customizable for individual needs, revealing critical design considerations for ethical and effective implementation.
Conversational generative artificial intelligence agents (or genAI chatbots) could benefit youth mental health, yet young people's perspectives remain underexplored. We examined the Mental health Intelligence Agent (Mia), a genAI chatbot originally designed for professionals in Australian youth services. Following co-design, 32 young people participated in online workshops exploring their perceptions of genAI chatbots in youth mental health and to develop recommendations for reconceptualising Mia for consumers and integrating it into services. Four themes were developed: (1) Humanising AI without dehumanising care, (2) I need to know what's under the hood, (3) Right tool, right place, right time?, and (4) Making it mine on safe ground. This study offers insights into young people's attitudes, needs, and requirements regarding genAI chatbots in youth mental health, with key implications for service integration. Additionally, by co-designing system requirements, this work informs the ethics, design, development, implementation, and governance of genAI chatbots in youth mental health contexts.