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This paper introduces the Human-Centered AI Maturity Model (HCAI-MM), a framework designed to help organizations assess and improve their ability to design and implement human-centered AI. The HCAI-MM integrates organizational design principles with key HCAI dimensions like human-AI collaboration, explainability, and fairness, providing a roadmap for maturity progression. By offering specific stages, metrics, tools, and governance mechanisms, the model addresses the current lack of structured guidance for HCAI implementation.
Bridge the gap between abstract HCAI principles and practical organizational implementation with a structured maturity model that integrates organizational design.
Human-centered artificial intelligence (HCAI) is an approach to AI design, development, and deployment that prioritizes human needs, values, and experiences, ensuring that technology enhances human capabilities, well-being, and workforce empowerment. While HCAI has gained prominence in academic discourse and organizational practice, its implementation remains constrained by the absence of methodological guidance and structured frameworks. In particular, HCAI and organizational design practices are often treated separately, despite their interdependence in shaping effective socio-technical systems. This chapter addresses this gap by introducing the Human-Centered AI Maturity Model (HCAI-MM), a structured framework that enables organizations to evaluate, monitor, and advance their capacity to design and implement HCAI solutions. The model specifies stages of maturity, metrics, tools, governance mechanisms, and best practices, supported by case studies, while also incorporating an organizational design methodology that operationalizes maturity progression. Encompassing dimensions such as human-AI collaboration, explainability, fairness, and user experience, the HCAI-MM provides a roadmap for organizations to move from novice to advanced levels of maturity, aligning AI technologies with human values and organizational design principles.